Support is available for any Windows-based Alteris program (versions 2008 and newer). If your software is older than this, you will need to upgrade to the latest version in order to obtain support.
| Standard Support |
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Telephone, fax, and e-mail support services are available Monday through Friday from 9:00 am until 5:00 pm Eastern Time, excluding major holidays. An annual support contract is required and/or you may pay the per-call fee. |
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Annual Support Plan |
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Provides unlimited Standard Support for one year plus FREE upgrades to new versions released. |
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Per Year |
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Alteris BMS |
699.00 |
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Alteris SBE (Three User) |
449.00 |
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Alteris SBE (Single User) |
399.00 |
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Monthly Billing Option (must have credit card on file and commit to maintain support for a minimum of 1 calendar year) |
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Per Month |
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Alteris BMS |
59.99 |
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Alteris SBE (Three User) |
39.99 |
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Alteris SBE (Single User) |
35.99 |
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Pay As You Go Plan |
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For seasoned users who only occasionally require technical support, we offer support on a per-incident basis. It is recommended that you maintain a credit card on file with us in order to speed up support requests. |
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Per Telephone Incident |
Per Fax/E-mail |
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Alteris BMS |
50.00 |
35.00 |
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Alteris SBE |
35.00 |
20.00 |
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| Emergency After Hours Support |
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Technical support is available 24/7, 365 days a year. Should you require technical assistance outside of our standard support hours (see above), emegency support is available via callback. Simply call our standard support number (813.968.7198) and leave a message and the on-call technician will return your call. Please note: there is a surcharge of $50.00, over and above your normal cost for support, for emergency support. Emergency support calls are handled on a first-come, first-served basis. While calls are typically returned within a matter of minutes, response time is not guaranteed. |
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Per Call |
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Emergency Support |
50.00 |
Plus regular cost of support |
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